How AI Can Replace or Support a Dealership BDC

Car dealerships rely on their Business Development Center (BDC) to manage leads, answer inquiries, and schedule appointments. However, traditional BDC teams often struggle with slow response times, missed calls, and inconsistent follow-ups. This article explains how AI can support or replace certain BDC tasks by responding to leads instantly, engaging customers 24/7, qualifying buyers, and booking test drives automatically. Learn how dealerships can combine AI with their BDC to improve response speed, capture more opportunities, and increase showroom appointments.